Terms and Condition of Service Contract

• This agreement is valid for the period stipulated in the contract.
• SISCOCARE's service personnel will visit each hospital interested in the AMC to assess the instruments.
• Instruments that are completely worn out will not be covered under the AMC.
• Other instruments will be categorized based on their use in various surgeries, with separate charges applicable according to their condition.
• Maintenance charges will apply for every 100 instruments.
• Preventive maintenance will be conducted at the customer’s premises, while other repairs will be performed at the SISCO instruments service center by SISCOCARE’s authorized representative.
• After servicing, instruments will be returned to the hospital within 30 days from the date of collection, or as agreed.
• Any delays due to the availability of spare parts will be communicated to the customer.
• If the customer urgently needs any instrument, a spare (if available) will be provided upon request.
• If instruments are repaired at any location other than the SISCOCARE service center during the AMC period, the agreement will immediately become null and void.
• Quarterly periodic maintenance check-ups will be provided, and any complaints or suggestions can be reported during these visits.
• Faults arising from misuse or improper use of instruments are not covered under this service contract. However, such instruments can be serviced on a chargeable basis if agreed.
• Customers must follow the instructions in the user manual for proper cleaning, maintenance, and care of instruments. Faults due to improper cleaning or care are not covered under this contract.
• Instruments should only be handled by trained personnel.
• Damages caused by strikes, lockouts, civil commotion, war, theft, riots, explosion, acts of God, or other causes beyond our control are not covered under this service contract.
• A responsible person from the customer’s side should be present during the servicing of instruments.
• In case of any dispute, the matter will be settled by arbitration in Chennai, and the Chennai court will have exclusive jurisdiction

Note: Any taxes, duties, or levies imposed by the central/state government during the contractual period will be claimed extra and will be payable by the customer on demand. No separate approval or amendment to the contract will be obtained for claiming this amount.