Warranty Policy

Welcome to SISCO’s Warranty Guidance Procedure for SISCO Surgical Instruments. SISCO offers a two-year warranty against all manufacturing defects for surgical instruments.

Manufacturing Defects Include (excluding Rust) :

1. Defective raw material
2. Breakage due to internal cracks in the material
3. Excessive play in the instrument leading to functional failure
4. Breakage due to excessive hardness
5. Deformation due to insufficient hardness
6. Errors in instrument parts (e.g., number of ratchets, teeth)
7. Poor or rough surface finish
8. Folds or pitting

The Warranty Does Not Cover Defects Due To :

1. Wear and tear from use
2. Sharpening issues
3. Misuse or abuse of instruments
4. Use by non-professional individuals
5. Improper application
6. Alteration
7. Accidents
8. Negligence in use
9. Improper humidity and environmental conditions
10. Improper stacking and storage
11. Improper transportation and handling

Defect of Rust include :

Due to Manufacturing Problem

1. Manufacturing problems
2. Raw material quality
3. Improper passivation
4. Deep folds or pitting

Rust Warranty Exclusions :

1. Improper autoclaving
2. Improper sterilisation
3. Use of salt or chlorinated water
4. Improper humidity or storage
5. Improper cleaning, including residue of blood clots or stains

Procedures for Claim :

1. Include the proper code number
2. Provide the invoice number and date
3. Return the instrument to the place of purchase. If purchased at exhibitions or from the head office, returns can be routed through our offices.
4. Submit a brief note on the observed defect

Non-Manufacturing Defects :

Can be repaired at cost, upon customer approval, including :

1. Resharpening
2. Repolishing
3. Reconditioning after wear and tear
4. Replacement of worn-out parts

Duration of Repair / Replacement :

Free repair or replacement: 60 days from the date of return of instruments

Chargeable repair: 60 days from the date of approval of the repair cost