Annual Service Maintenance Contract

INTRODUCTION

Surgical instruments are designed for specific functions such as cutting, grasping, clamping, dissecting, probing, retracting, draining, aspirating, suturing, or ligating, and may also facilitate the insertion of surgical implants. Using instruments for tasks other than their intended purposes can result in damage or breakage.

Proper cleaning, handling, sterilization, and routine maintenance (such as sharpening, if applicable) ensure that surgical instruments perform as intended and extend their useful life. As manufacturers of surgical instruments, SISCO recognises the importance of proper maintenance. With the increasing number of surgeries across various fields, an annual maintenance contract simplifies the maintenance process by leaving it to the professionals who manufacture the instruments.

SISCOCARE now offers an annual maintenance contract for all customers using SISCO surgical instruments, aimed at providing the best service and personal care.

Highlights of the Contract

INSTRUMENTS COVERED UNDER SISCOCARE AMC

1. SISCO INSTRUMENTS (Not under warranty)
2. OTHER REPUTED IMPORTED BRANDS on request & request agreed by SISCO.

TYPES OF MAINTENANCE UNDERTAKEN

1. PREVENTIVE
2. PREDICTIVE
3. REACTIVE

Preventive Maintenance

Instruments will be inspected, cleaned, and lubricated on a quarterly basis. Two breakdown visits will be provided free of cost during the contract period; additional visits will incur extra charges.

Predictive Maintenance

During preventive maintenance inspections, if any instrument is likely to develop a problem, it will be highlighted, and a repair estimate will be provided. Upon approval, issues such as sharpening, tip alignment, TC insert replacement, and ratchet adjustment will be addressed. Tip alignment and ratchet adjustments are free of cost, while sharpening and tip replacement are chargeable.

Reactive Maintenance:

If any instrument has developed a problem

a. SISCO Instruments Under warranty:

• Manufacturing defects: repaired free of cost.
• Mishandling or misuse: repairable issues will be serviced on a chargeable basis.
• Tip alignment and ratchet adjustment: free of cost.
• Sharpening and carbide tip replacement: chargeable.

b. SISCO instruments not under warranty or other instruments under AMC

• Repair estimates will be provided, and repairs will be undertaken upon approval. Tip alignment and ratchet adjustment are free of cost, while sharpening and carbide tip replacement are chargeable.

Click to Download the SERVICE CONTRACT FORM

SISCO Service Team